Digital Channels
✅ 1. SBI Card Website (Official Portal)
Through this portal you can:
✔ Apply for a new credit card
✔ Check application status
✔ Login and view your statements
✔ Pay your credit card bill
✔ Update contact details
✔ Redeem reward points
✔ Request limit increase
✔ Generate e-statements
✔ Block or replace your card
✅ 2. SBI Card Mobile App
📱 Available on Android & iOS
Features:
✔ Apply for a new card
✔ View transaction history
✔ Pay bill instantly
✔ Set up auto-pay
✔ View reward points & redeem
✔ Generate statements
✔ Download virtual card
✔ Raise support requests
👉 Search for “SBI Card” in Google Play or Apple App Store.
✅ 3. SMS Service
You can perform simple actions via SMS:
✔ Check balance
✔ Block card
✔ Check reward points
✔ Basic account inquiries
(Specific SMS keywords vary by bank & region — details are provided on the SBI Card website under “SMS Banking”.)
✅ 4. Email Support
You can get pre-approval offers, request documents, or raise issues:
✔ customercare@sbicard.com
✔ use the contact form on the SBI Card website
✅ 5. Video KYC (Remote KYC)
For new applicants:
- SBI may offer video KYC where you verify your identity over a short video call
- No branch visit needed
This speeds up credit card activation.
✅ 6. Automated Chat & Help Bots
On the SBI Card website and mobile app, AI bots/virtual assistants help you:
✔ track application
✔ answer queries
✔ provide nearest offers
✅ 7. Internet Banking (for SBI Bank customers)
If you have an SBI Bank account:
✔ You may see credit card application offers
✔ You can link your SBI Credit Card to your SBI account
✔ Payments can be made directly from your SBI savings account
✅ 8. UPI Platforms (for Payment)
You can pay your SBI credit card bill using:
✔ PhonePe
✔ Google Pay
✔ Paytm
✔ BHIM UPI
Just select “Credit Card Payment” → Choose SBI Credit Card → Pay.